Train
30 of 62 known sticking points
You need a receipt or invoice for your ticket
For reimbursement, get a 报销凭证 at a window or kiosk within 30 days of travel.
The formal receipt is at a window, within 30 days.
What you'll see
If you need proof of a train ticket for expenses, the app alone does not issue the formal receipt:
"No receipt option" · "How to get invoice"
中国 App / 窗口提示为：无收据选项 / 怎么开发票
Error-text level: L3 (symptom only). This is a feature location, not an error code.
Why it happens
The formal reimbursement receipt (报销凭证) is issued at a station window or self-service kiosk, within 30 days of travel — not inside the booking app.
Fastest fix, free:
After your trip, go to a station ticket window or kiosk with your passport and ask for a 报销凭证 (reimbursement receipt).
Last verified: 2026-09-20 ·
Confidence:
Multiple sources (pending first-hand verification)
The full fix sequence (free)
- After travel, go to a station window or self-service kiosk.
- Show your passport and ask for a 报销凭证 (reimbursement receipt).
- You can only get it within 30 days of the trip.
When the fast fix isn't enough
In the kit
The kit shows the fapiao route finance accepts.
1. The fapiao route
How to get a real fapiao.
2. The trigger matrix
Which tickets qualify for fapiao.
3. Offline printable version
The path as a printable card.
If nothing works
If the window cannot issue the receipt:
- Try the self-service kiosk (自助机) with your passport.
- Ask the merchant/booking platform for a fapiao instead.
- Keep the e-ticket screenshot as interim proof.
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