← All guides
Train 24 of 62 known sticking points

You need a ticket for a child or elderly passenger

Under 1.2m rides free; 1.2-1.5m is half price. Elderly get no discount but staff can assist.

Child/Elder !

Under 1.2m free; 1.2-1.5m half price.

What you'll see

If you are booking for others, the rules differ by height and need the passenger's document:

"Passenger info required" · "Child ticket rules"
中国 App 里显示为：需填写乘客信息 / 儿童票规则
Error-text level: L2 (observed wording). Exact in-app strings are being verified.

Why it happens

Children under 1.2m ride free (no seat), 1.2-1.5m pay half, over 1.5m pay full. Elderly get no discount but station staff help with boarding and luggage.

Fastest fix, free: Add the child as a passenger with their passport; pick the half-price option if 1.2-1.5m. elderly need a normal ticket plus may request wheelchair help via 12306.
Last verified: 2026-09-20 · Confidence: Multiple sources (pending first-hand verification)
The full fix sequence (free)
  1. Under 1.2m: free, no ticket needed (no seat).
  2. 1.2-1.5m: buy the half-price child ticket with the child's passport.
  3. Over 1.5m: full-price ticket.
  4. Elderly: normal ticket; call 12306 ahead for wheelchair assistance.

When the fast fix isn't enough

In the kit

The kit gives passenger-add steps and the wheelchair line.

1. Add-passenger steps per app

Exact path to add a passenger.

2. The trigger matrix

Height thresholds and document rules.

3. Offline printable version

The steps as a printable card.

Get the offline kit — $9.99 Read the free guides first

If nothing works

If the app rejects the child's document:

  1. Go to a station window to add the passenger in person.
  2. Try the other app (12306 vs Trip.com) with the same document.
  3. Ask staff to help board and with luggage for elderly travellers.

You are looking at 1 of 62

Most travellers know about three of these before they fly. This one is often not one of them.

This case Related, train All others
Find the ones that are yours