Emergency
45 of 62 known sticking points
You were robbed or pickpocketed
Get safe first, call 110, cancel cards, and report to your embassy if your passport was taken.
Safety first, then 110 and cancel cards.
What you'll see
If your belongings were stolen, your safety and cards come first:
Items stolen · call 110
物品被盗 · 拨打 110
Situation level: L3 (scenario). This is an emergency situation, not an app error code.
Why it happens
Thieves target phones and wallets. A police report, 报案, protects insurance claims and document replacement.
Fastest fix, free:
Move to safety, call 110 or go to the police, and cancel any stolen cards immediately.
Last verified: 2026-09-20 ·
Confidence:
Multiple sources (pending first-hand verification)
The full fix sequence (free)
- Get to a safe, public place first.
- Call 110 or go to the nearest police station; file a report.
- Cancel stolen cards via your bank's hotline.
- Report to your embassy if your passport was stolen.
When the fast fix isn't enough
In the kit
When things are stolen, the kit gives the report wording and the card-cancel list.
1. The lookup table
What to say so the report supports your claim.
2. The trigger matrix
When 110 suffices vs when you need the embassy.
3. Offline printable version
The report steps as a printable card.
If nothing works
If you have no phone or cards:
- Borrow a phone to call your bank.
- Ask your hotel to help with the police.
- Use a travel companion's phone to alert family.
You are looking at 1 of 62
Most travellers know about three of these before they fly. This one is often not one of them.
This case
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