Emergency
43 of 62 known sticking points
You lost your passport
Retrace steps, file a police report (报案), then contact your embassy for an emergency travel document.
A police report and embassy ETD get you home.
What you'll see
If your passport is gone, you cannot travel or prove identity:
No passport · police report needed
无护照 · 需报案
Situation level: L3 (scenario). This is an emergency situation, not an app error code.
Why it happens
A lost passport blocks hotels, trains, and exit. The police report and embassy ETD are the two documents you need to recover.
Fastest fix, free:
Retrace your steps, then go to the nearest police station to file a report (报案); contact your embassy next.
Last verified: 2026-09-20 ·
Confidence:
Multiple sources (pending first-hand verification)
The full fix sequence (free)
- Retrace your steps and call the last places you visited.
- File a police report (报案) at the nearest station.
- Contact your embassy for an emergency travel document.
- Notify your airline and insurer.
When the fast fix isn't enough
In the kit
When the passport is gone, the kit maps the embassy path and the exact papers to bring.
1. The lookup table
Phone numbers and what to bring for an ETD.
2. The trigger matrix
When a report is enough vs when you need the embassy fast.
3. Offline printable version
The report and embassy steps as a printable card.
If nothing works
If you cannot reach the embassy today:
- Check hotels, taxis, and restaurants you visited.
- Ask your hotel to help call the police.
- Email your embassy before visiting.
You are looking at 1 of 62
Most travellers know about three of these before they fly. This one is often not one of them.
This case
Related, emergency
All others