Didi
36 of 62 known sticking points
You left something in the car
Open ride history, tap Lost Item, and call the driver through the app to arrange return.
Didi keeps a line to the driver after the ride.
What you'll see
If you left an item, the driver may still have it:
Lost item · Contact driver
滴滴 App 显示：物品遗失 / 联系司机
Error-text level: L2 (observed wording). Exact in-app strings are being verified against a live device.
Why it happens
Didi keeps a direct line to the driver for a window after the ride, so you can arrange a meet-up or delivery.
Fastest fix, free:
Open the ride, tap Lost Item or Contact Driver, and call the driver through the app to arrange return.
Last verified: 2026-09-20 ·
Confidence:
Multiple sources (pending first-hand verification)
The full fix sequence (free)
- Open ride history and tap the ride.
- Tap Lost Item or Contact Driver.
- Call the driver through the app.
- If no reply in 2 hours, contact Didi support.
When the fast fix isn't enough
In the kit
When the driver won't respond, the kit gives the escalation path to Didi support.
1. The lookup table
What to message the driver to get your item back.
2. The trigger matrix
When the driver returns free vs when a fee applies.
3. Offline printable version
The script as a printable card.
If nothing works
If the driver does not reply:
- Contact Didi customer service to mediate.
- File a lost-item report with trip details.
- Ask your hotel to help call the driver.
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