Didi
37 of 62 known sticking points
Your account gets flagged and you can't book
Wait 24-48h for auto-review, complete ID verification, or ask a friend to book for you.
Most Didi flags lift after a short review.
What you'll see
If booking is blocked, the account is under review:
Account abnormal · Under review
滴滴 App 显示：账号异常 / 审核中
Error-text level: L2 (observed wording). Exact in-app strings are being verified against a live device.
Why it happens
Didi flags accounts for unusual activity, new device, many cancellations, or foreign card patterns. Most flags lift after a short automatic review.
Fastest fix, free:
Wait 24-48 hours; complete any ID verification prompted, then try booking again.
Last verified: 2026-09-20 ·
Confidence:
Multiple sources (pending first-hand verification)
The full fix sequence (free)
- Wait 24-48 hours for the automatic review.
- Complete identity verification if prompted.
- Contact Didi customer service if it persists.
- Ask a friend to book a ride for you meanwhile.
When the fast fix isn't enough
In the kit
When the flag won't lift, the kit shows the support path and a friend-booking workaround.
1. The lookup table
Exactly what Didi asks to clear a flag.
2. The trigger matrix
Which actions trigger a flag and how long reviews take.
3. Offline printable version
The verification steps as a printable card.
If nothing works
If you cannot book at all:
- Ask a companion to book and ride with you.
- Use a different app, such as Gaode or Meituan, to hail a ride.
- Call the hotline with a Chinese speaker.
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