Chinese payment systems are strict about name matching. A missing middle name or wrong order can block verification.
The app compares your name to the passport, character by character.
What you'll see
If verification rejects your name, it is almost always a formatting mismatch with the machine-readable zone of your passport:
"Name does not match" · "Verification failed"
中国 App 里显示为：姓名不匹配 / 验证失败
Error-text level: L2 (observed wording). Exact in-app strings are being verified against a live device.
Why it happens
The system compares your typed name to the passport machine-readable zone character by character. Order, hyphens, spaces and middle names all matter.
Fastest fix, free:Re-enter your name exactly as printed in the machine-readable zone: family name first, given name second, no hyphens or spaces unless they are on the passport.
Last verified:2026-09-20 ·
Confidence:Multiple sources (pending first-hand verification)
The full fix sequence (free)
Use your name exactly as it appears on the passport's machine-readable zone.
Family name first, given name second.
No hyphens, no spaces, no middle names unless they're on the passport.
When the fast fix isn't enough
In the kit
Some banks print names in an order the app rejects.
1. The name-format lookup table
Every common passport layout → the exact characters to type, app by app.
2. What to do if it still rejects you
The escalation path to customer service with the right evidence attached.
3. Offline printable version
Your verified name string as a card you can show at a bank counter.